Accidents happen.
Reboot Care has you covered.
A device damage coverage program provided directly by Reboot. Standard with every subscription.
Free battery replacement
If your battery health drops below 80% of the manufacturer's rated capacity, we'll replace it with a new battery at no charge (¥0). This benefit is separate from the incident tiers.
Below 80% max capacity — eligible for a free Reboot Care battery replacement!
- Eligible when health falls below 80% of rated capacity
- No deductible — free (¥0)
- Once per main subscription rental period
Battery health is determined solely by a measurement from our in-house diagnostic tool. At 80% or above, wear is considered normal aging and is not covered under this benefit or any incident tier.
Two simple incident tiers
Deductibles and annual limits apply on a rolling 12-month basis.
Cracked screen (still operable) / cracked back glass / exterior damage / minor camera-lens damage
Liquid-contact damage / camera, charging, speaker or microphone failure / functional damage from frame deformation
Total loss
Severe damage / fire damage / unrecoverable water submersion
* All deductibles include tax. For a total loss, the user's liability is the fair-market value listed in our published value table (updated every 6 months) at the time the damage is assessed.
Continuous coverage, always on
Reboot Care judges limits on a rolling 12-month basis — not by calendar year — so your device stays protected over time.
How limits are determined
Determined by the number of covered incidents within the 12-month period counting back from each incident's report date (rolling 12-month basis).
Tracked independently
The limits for minor incidents and major incidents are tracked separately from one another.
Coverage limits
Within any rolling 12-month period, minor incidents are capped at 2 and major incidents at 1.
Beyond the limit
Incidents beyond the limit are not covered, and the full repair or replacement-device cost becomes the user's responsibility.
From claim to repair, three simple steps
Ship your device
Follow the instructions we provide to ship the device to us free of charge.
Repair & return
We — or our designated repair partner — inspect and repair the device, then ship it back to you.
What's covered
What is covered
Accidental, unexpected physical damage during normal use (cracked screen, liquid-contact damage, etc.), plus free replacement of a battery that has dropped below 80% of rated capacity. Coverage applies to the leased device body only.
What is not covered
Intentional damage, fraudulent claims, unauthorized repair or modification, normal wear, battery wear at 80% or above, cosmetic-only marks, loss or theft, software/data issues, damage caused by non-genuine accessories, damage occurring outside Japan, and damage while fees are unpaid. Accessories are also not covered.
Something wrong with your device?
Reach out right away.
Reboot is your partner in keeping your digital life running without interruption.
File a claimReboot Care Device Coverage Terms (Summary)
The following is a summary of the device coverage terms. For the full, official terms, please see the Service Terms (PDF).
- 1Overview: Reboot Care is not an insurance contract but a coverage program provided directly by Reboot as part of the service. It covers accidental, unexpected physical damage occurring during the rental period.
- 2Enrollment: You are automatically enrolled when your service agreement takes effect — no separate application required. Coverage applies to the leased device body only; accessories are excluded.
- 3Coverage: Minor incident (¥11,000 deductible, 2× per 12 months), major incident (¥44,000 deductible, 1× per 12 months), and total loss (amount per the published value table).
- 4Rolling 12-month system: Limits are judged over the 12 months counting back from the report date, not by calendar year. Minor and major limits are tracked independently.
- 5Battery replacement benefit: Free (¥0) replacement when health is below 80% (once per rental period). The diagnostic-tool measurement is the sole basis.
- 6Reporting an incident: You must file a claim here within 14 days of discovering the damage.
- 7Assessment & tier determination: Determined by physical inspection by us or a designated repair partner. You may appeal in writing within 7 days of receiving the result.
- 8Returning the device: When a return is required, the device must be returned within 30 days of written notice.
- 9Loaner device: At our discretion we may provide a replacement device and may require a deposit.
- 10Exclusions: Intentional damage, fraud, unauthorized repair/modification, normal wear, loss, theft, damage outside Japan, and damage while fees are unpaid are not covered.
- 11Relationship to the Terms of Use: Reboot Care functions as a defined exception to the user responsibilities set out in Article 11 of the Terms of Use.
- 12Amendments: If we revise these terms, we will give notice a reasonable period before the effective date. Past versions are archived with support.
Frequently asked questions
The full, official coverage terms are set out in the Service Terms (PDF).
View the Service Terms (PDF, Japanese)