How the Reboot Subscription Works
Discover how to start a subscription, explore the advantages of renting with Reboot, and learn about our dedication to resource conservation.
Reboot Subscriptions
Reboot Subscriptions
Find the device you love and the minimum plan you desire
Submit a quick online application and make the first payment after passing the screening.
We ship quickly! Use your tech, love it.
Done? Return or upgrade when you're ready!
Reboot: Refurbish and reuse. Save the World!
The Benefits of Subscriptions
The Benefits of Subscriptions
Access The Latest Tech
Access new devices as soon as they are available—and align your subscription plan to the release of next year's model.
Terms You Choose
Find your dream tech and ideal plan. Shorter and more flexible, or longer at a lower price? If you need to use your device for longer, don't worry! Extend it as you see fit, giving you complete control over your subscription.
Low Monthly Costs
No need for hefty upfront costs to get the latest devices anymore! Now, you can get what you want and need at affordable monthly prices.
Insurance is Included
Don't worry, all Reboot devices have top-notch insurance with clear and simple terms. Our support team is ready to help you whenever you face any problems - just contact us!
Your Data is Safe
As soon as any device is returned, we perform a complete data wipe. This ensures that none of your personal information remains.
Eco-Friendly: Subscribe, Use, and Recycle
Every device that comes back is carefully checked and fixed—all the tech at Reboot is either new or like new. We focus on reusing our devices to make them last longer, avoiding them from becoming idle or adding to e-waste.
Reboot's Green, Eco-Mission
Reboot's Green, Eco-Mission
Your Tech is Covered
We're here for you, no matter what life throws at you. Reboot devices include insurance to repair your device with minimal, easy to understand terms. See our FAQ below to learn more.
Our Devices are Recirculated
As long as the devices are usable, Reboot will refurbish and repair devices to like-new condition for others to enjoy. Get to what you want and feel good about it.
Less e-Waste for the World
Instead of leaving your devices unused in drawers, choose Reboot and cut down waste! Our devices are enjoyed by multiple subscribers and are recycled when they reach their end of life, making a more sustainable future for everyone.
Frequently Asked Questions
Are all the products "SIM free" and unlocked?
All of our devices are unlocked or "SIM free", giving you the freedom to use any carrier of your choice!
How do I qualify to subscribe a device?
You must: 1) Be a current resident of Japan with a valid picture identification, 2) Be age 18 or over, 3) Have a valid credit card, 4) Pass our verification and credit checks.
Can I subscribe to more than one device?
Customers who have already been using our subscription service for more than 9 months may sign up for an additional second or subsequent device for use by a family member or relative. Please note the following when considering signing up for additional devices:
1. All payments must have been made on time without delay for the last 9 months.
2. The above requirements are not set forth in our Terms of Service, but are our Company Policy and may be changed at any time without future notice.
The above also applies to applications from the same household or address, such as family members, relatives, or friends living in the same household. For example, in order to sign up for a second or subsequent device to be used by person B, person A living in the same household must have been using our subscription service for at least 9 months and must have completed all payments for the first device used by person A on time and without delay for the last 9 months.
How do monthly payments work?
The first month for all devices will be billed in advance from the credit card submitted at the time of subscription. The subscription term will not start until the device actually is shipped, and after that, billing will occur monthly from the start of your subscription. (We only accept credit cards. Debit cards and direct debits are not available.)
Monthly billing will occur on the same day each calendar month. If the day of your billing date does not occur in every month, you will be billed on the last day of that month instead. For example, if your subscription starts on January 31st, then the next payments will occur on February 28th, March 31st, April 30th, etc.
After your contract term is finished, it is automatically changed to a month-to-month contract at the same convenient rate, until you're ready to return the device!
How long will the delivery take?
Once your application is approved, for items that are in stock and immediately available, we ship as quick as possible (usually within 1-2 business days!). Products are shipped reliably via Japan Post and delivery can be tracked on their official website. Currently, we ship via Japan Post but reserve the right to ship via another trackable method.
I damaged / lost my subscription device. What are covered by the insurace?
Reboot devices are insured except in the case of intentional damage.
The device insurance for our subscription service:
・Deductible per user per device - 5,000-JPY
This means that any damages to the device must be paid by the user up to this amount (for the entirety of the device usage by the user). Any additional repair costs exceeding that will be covered by insurance 100%.
・Per incident 1,000-JPY as handling insurance claim
・Costs do not include consumption tax (10%).
For example, if the repair costs exceed 5,000yen due to screen damage or similar issues, customers will incur 5,000-JPY plus 1,000-JPY and applicable consumption tax.
We provide a relatively current Reboot "loaner" device to the user while its in repair, so they'll have access to a phone/service while we service and repair the phone (if they need it / they haven't thrown their old phone away etc). Shipping is covered by Reboot, and the fees actually paid after insurance coverage is passed to the user, as per our terms of use policy.
How do I cancel my contract? (Early, or at the end of Term?)
To end your subscription, simply return your product to Reboot at the end of your minimum rental period. Just let us know and we will send you a box and return label, or just a return label if you saved the box. If you wish to end your subscription before the minimum rental period, as per our Terms of Use the unpaid remainder of the minimum rental period will need to be paid.