Tech you want Prices you deserve
Get the latest devices you want with easy to understand, flexible, and affordable pricing. Reboot your electronics to be on your terms!
Smart and Simple No complex plans
Reboot offers simple, easy to understand plans with insurance already included. Reboot is the smart choice that offers flexibility to your needs!
Simple and Quick Repair Policies
Easy, worry-free, and flexible rental policies! Break your device? Return the old phone and we’ll send you another like-new phone quickly to keep you connected!
Save the Planet Reboot and Reduce e-Waste
We extend our devices' usable lifespan while also providing a high quality like-new experience for all of our customers. Get the best, without the guilt!
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How the Reboot Subscription Works
Discover how to start a subscription, explore the advantages of renting with Reboot, and learn about our dedication to resource conservation.
Savings with Reboot Points!
Reboot Points are points that you can use to pay for your subscription service fees. Participate in special campaigns and earn Reboot Points to enjoy more Reboot savings!
Invite your friends get Rewards!
Participate in the Reboot Invite Program and invite family members and friends to get discounts, and earn yourself Reboot Points!
How does it work?
Choose your Device
Choose your Minimum Term
Use it, Safe & Insured!
Done? Easy Upgrades
Save the World
Frequently Asked Questions
Are all the products "SIM free" and unlocked?
All of our devices are unlocked or "SIM free", giving you the freedom to use any carrier of your choice!
How do I qualify to subscribe a device?
You must: 1) Be a current resident of Japan with a valid picture identification, 2) Be age 18 or over, 3) Have a valid credit card, 4) Pass our verification and credit checks.
Can I subscribe to more than one device?
Customers who have already been using our subscription service for more than 9 months may sign up for an additional second or subsequent device for use by a family member or relative. Please note the following when considering signing up for additional devices:
1. All payments must have been made on time without delay for the last 9 months.
2. The above requirements are not set forth in our Terms of Service, but are our Company Policy and may be changed at any time without future notice.
2. The above requirements are not set forth in our Terms of Service, but are our Company Policy and may be changed at any time without future notice.
The above also applies to applications from the same household or address, such as family members, relatives, or friends living in the same household. For example, in order to sign up for a second or subsequent device to be used by person B, person A living in the same household must have been using our subscription service for at least 9 months and must have completed all payments for the first device used by person A on time and without delay for the last 9 months.
How do monthly payments work?
The first month for all devices will be billed in advance from the credit card submitted at the time of subscription. The subscription term will not start until the device actually is shipped, and after that, billing will occur monthly from the start of your subscription. (We only accept credit cards. Debit cards and direct debits are not available.)
Monthly billing will occur on the same day each calendar month. If the day of your billing date does not occur in every month, you will be billed on the last day of that month instead. For example, if your subscription starts on January 31st, then the next payments will occur on February 28th, March 31st, April 30th, etc.
After your contract term is finished, it is automatically changed to a month-to-month contract at the same convenient rate, until you're ready to return the device!
How long will the delivery take?
Once your application is approved, for items that are in stock and immediately available, we ship as quick as possible (usually within 1-2 business days!). Products are shipped reliably via Japan Post and delivery can be tracked on their official website. Currently, we ship via Japan Post but reserve the right to ship via another trackable method.
How are conditions of used devices?
Devices marked “新品同様” are used/2nd-hand items. They have been tested and can be used without problems.
Condition details
・Battery capacity: 80% or more guaranteed.
・System, camera, sensor, etc.: Confirmed to be in good working order.
・Screen (surface and back): No cracks. There may be minor scratches, but they do not significantly affect the overall functions or aesthetics of the product.
・Battery capacity: 80% or more guaranteed.
・System, camera, sensor, etc.: Confirmed to be in good working order.
・Screen (surface and back): No cracks. There may be minor scratches, but they do not significantly affect the overall functions or aesthetics of the product.
I damaged / lost my subscription device. What are covered by the insurace?
Reboot devices are insured except in the case of intentional damage.
The device insurance for our subscription service:
・Deductible per user per device - 5,000-JPY
This means that any damages to the device must be paid by the user up to this amount (for the entirety of the device usage by the user). Any additional repair costs exceeding that will be covered by insurance 100%.
・Deductible per user per device - 5,000-JPY
This means that any damages to the device must be paid by the user up to this amount (for the entirety of the device usage by the user). Any additional repair costs exceeding that will be covered by insurance 100%.
・Per incident 1,000-JPY as handling insurance claim
・Costs do not include consumption tax (10%).
For example, if the repair costs exceed 5,000yen due to screen damage or similar issues, customers will incur 5,000-JPY plus 1,000-JPY and applicable consumption tax.
For example, if the repair costs exceed 5,000yen due to screen damage or similar issues, customers will incur 5,000-JPY plus 1,000-JPY and applicable consumption tax.
We provide a relatively current Reboot "loaner" device to the user while its in repair, so they'll have access to a phone/service while we service and repair the phone (if they need it / they haven't thrown their old phone away etc). Shipping is covered by Reboot, and the fees actually paid after insurance coverage is passed to the user, as per our terms of use policy.
How do I cancel my contract? (Early, or at the end of Term?)
To end your subscription, simply return your product to Reboot at the end of your minimum rental period. Just let us know and we will send you a box and return label, or just a return label if you saved the box. If you wish to end your subscription before the minimum rental period, as per our Terms of Use the unpaid remainder of the minimum rental period will need to be paid.