Device Change Option

Reboot’s change option lets you switch models even partway through your contract

Device Change Option

Convenient option to change devices during your rental period

Under a long-term contract, your device gets outdated and frustrations grow

Battery degradation
New device release
OS aging
Under a long-term contract, your device gets outdated and frustrations grow

You want to switch devices, but the long contract stops you

Reboot provides an option to solve long-term contract challenges

The NEW Device Change Option!
Reboot provides an option to solve long-term contract challenges

With Reboot, switch devices mid-contract!

Device Change Option Usage Conditions

Available with 36-Month Plan

Available with 36-Month Plan

The device change option is available only to users who subscribe to the 36-month plan.

Available After 12 Months

Available after 12 months

Users can use the option after using the 36-month plan for 12 months.

One-time use During Contract

One-time use during contract

The device change option can only be used once during the 36-month plan.

Change to Any Model

Change to any model

Users can switch to a model with the same monthly fee for free, or pay extra to change to a higher-tier model.


How to Use the Device Change Option

STEP 1

Eligibility Requirements Are Met

36 Mo. Plan
+
12 Mo. Usage

To use the device change option, you must be on a 36-month plan and have used your device for at least 12 months.

See the Requirements
STEP 2

Choose Your Preferred Device

Choose Your Preferred Device

If you choose a device with the same monthly fee, you can switch without any additional cost.

*If you choose a more expensive device, an additional fee will apply based on the price difference.

Request your Device Change
STEP 3

New Device Delivered to Your Home

New Device Delivered to Your Home

After returning your old device, a new device will be delivered to your home.


Frequently Asked Questions

What is the Device Change Option?

The Device Change Option allows you to switch to a new rental device once during your contract period.

What are the conditions for using the option?

You can use this option only if all of the following conditions are met:
  1. You are currently subscribed to a 36-month rental plan.
  2. At least 12 months have passed since the start of your current contract.
  3. You have no overdue payments or violations of our Terms of Service.
  4. You have not previously used this option under the same contract (it can only be used once per contract).
  5. There are no other circumstances under which Reboot deems you ineligible for this option.

What kind of model can I change?

You can choose any models from Reboot lineups. However, it is not allowed to change models across device categories.
The device change is limited to devices within the same categories, such as “Smartphone → Smartphone”, “Tablet → Tablet”, etc.

How much does the device change option cost?

  • When applying for this option, you will be required to pay the applicable handling fee, related costs, and/or a refundable deposit.
  • The monthly rental fee for the new device will be determined as follows:
    • If the new device’s rental fee (at the time of application) is higher than your current one → the new device’s fee will apply.
    • If the new device’s rental fee is the same or lower → the current device’s fee will continue to apply (the fee will not be reduced).

How to apply for the Device Change Option?

If you wish to apply for the Device Change Option, please visit this support page and proceed your application.

I am on 24 month subscription right now. Can I use this option?

The Device Change Option is available only to subscribers with a 36-month contract. Subscribers with contracts shorter than 36 months are not eligible for this option.