You must: 1) Be a current resident of Japan with a valid picture identification, 2) Be age 18 or over, 3) Have a valid credit card, 4) Pass our verification and credit checks.

 

All of our devices are unlocked or "SIM free", giving you the freedom to use any carrier of your choice!

An eSIM (embedded SIM) is a built-in digital SIM that allows you to activate a cellular plan without inserting a physical SIM card into your device.

Because the SIM information is stored directly on the smartphone or tablet, you can easily set up or change your mobile plan without handling a physical card.

 

Please refer to this support page to learn more about how to set up an eSIM.

Reboot provides new and as good as new products.

Devices marked “Brand New/新品” are new and unused.

Devices marked “Like New/新品同様” are refurbished products. They have been tested and can be used without any problems. We also sort the devices into “Great/美品” and “Good/良品” categories according to their condition.

 

Click here to learn more about the device condition details.

Once your application is approved, for items that are in stock and immediately available, we ship as quick as possible (usually within 1-2 business days!). Products are shipped reliably via Japan Post and delivery can be tracked on their official website. Currently, we ship via Japan Post but reserve the right to ship via another trackable method.

The first month for all devices will be billed in advance from the credit card submitted at the time of subscription. The subscription term will not start until the device actually is shipped, and after that, billing will occur monthly from the start of your subscription. (We only accept credit cards. Debit cards and direct debits are not available.)

Monthly billing will occur on the same day each calendar month. If the day of your billing date does not occur in every month, you will be billed on the last day of that month instead. For example, if your subscription starts on January 31st, then the next payments will occur on February 28th, March 31st, April 30th, etc.

After your contract term is finished, it is automatically changed to a month-to-month contract at the same convenient rate, until you're ready to return the device!

Customers who have already been using our subscription service for more than 12 months may sign up for an additional second or subsequent device for use by a family member or relative. Please note the following when considering signing up for additional devices:

　1. All payments must have been made on time without delay for the last 12 months.
　2. The above requirements are not set forth in our Terms of Service, but are our Company Policy and may be changed at any time without future notice.

 

The above also applies to applications from the same household or address, such as family members, relatives, or friends living in the same household. For example, in order to sign up for a second or subsequent device to be used by person B, person A living in the same household must have been using our subscription service for at least 12 months and must have completed all payments for the first device used by person A on time and without delay for the last 12 months.

The “Device Change Option” allows you to change your device once during your contract period.
Please check this page to learn more about conditions and application procedures.

Reboot devices are insured except in the case of intentional damage.

 

The device insurance for our subscription service:
・Deductible per user per device - 5,000-JPY 　
　This means that any damages to the device must be paid by the user up to this amount (for the entirety of the device usage by the user). Any additional repair costs exceeding that will be covered by insurance 100%.

・Per incident 1,000-JPY as handling insurance claim

・Costs do not include consumption tax (10%).
　For example, if the repair costs exceed 5,000yen due to screen damage or similar issues, customers will incur 5,000-JPY plus 1,000-JPY and applicable consumption tax.

 

We provide a relatively current Reboot "loaner" device to the user while its in repair, so they'll have access to a phone/service while we service and repair the phone (if they need it / they haven't thrown their old phone away etc). Shipping is covered by Reboot, and the fees actually paid after insurance coverage is passed to the user, as per our terms of use policy.

To end your subscription, simply return your product to Reboot at the end of your minimum rental period. Just let us know and we will send you a box and return label, or just a return label if you saved the box. If you wish to end your subscription before the minimum rental period, as per our Terms of Use the unpaid remainder of the minimum rental period will need to be paid.