Frequently Asked Questions
Are all the products "SIM free" and unlocked?
All of our devices are unlocked or "SIM free", giving you the freedom to use any carrier of your choice!
How do I qualify to subscribe a device?
You must: 1) Be a current resident of Japan with a valid picture identification, 2) Be age 18 or over, 3) Have a valid credit card, 4) Pass our verification and credit checks.
*For foreign residents, your visa period must be valid for the duration of the device subscription.
Can I subscribe to more than one device?
Customers who have already been using our subscription service for more than 6 months may sign up for an additional second or subsequent device for use by a family member or relative. Please note the following when considering signing up for additional devices:
1. All payments must have been made on time without delay for the last 6 months.
2. The above requirements are not set forth in our Terms of Use, but are our Company Policy and may be changed at any time without future notice.
The above also applies to applications from the same household or address, such as family members, relatives, or friends living in the same household. For example, in order to sign up for a second or subsequent device to be used by person B, person A living in the same household must have been using our subscription service for at least 6 months and must have completed all payments for the first device used by person A on time and without delay for the last 6 months.
How do monthly payments work?
The first month for all devices will be billed in advance from the credit card submitted at the time of subscription. The subscription term will not start until the device actually is shipped, and after that, billing will occur monthly from the start of your subscription. (We only accept credit cards. Debit cards and direct debits are not available.)
Monthly billing will occur on the same day each calendar month. If the day of your billing date does not occur in every month, you will be billed on the last day of that month instead. For example, if your subscription starts on January 31st, then the next payments will occur on February 28th, March 31st, April 30th, etc.
After your contract term is finished, it is automatically changed to a month-to-month contract at the same convenient rate, until you're ready to return the device!
How long will the delivery take?
For items that are in stock and immediately available, we ship as quick as possible (usually within 1-2 business days!). Products are shipped reliably via Japan Post and delivery can be tracked on their official website. Currently, we ship via Japan Post but reserve the right to ship via another trackable method.
I damaged / lost my subscription device. What are covered by the insurace?
For accidents and normal damages:
・Deductible per user per device - 5,000JPY (+consumption tax 10%)
・Handling fee per accident/claim - 1,000JPY (+consumption tax 10%)
*Each time a claim is handled, a 1,000JPY (+tax 10%) handling charge will be charged.
For other unforeseen damages and issues, please check our Terms of Use section 11 for details.
If you need to request a repair or any other assistance for your subscription device, contact our Support team and we'll get the issue resolved quickly!
How do I cancel my contract? (Early, or at the end of Term?)
To end your subscription, simply return your product to Reboot at the end of your minimum rental period. Just let us know and we will send you a box and return label, or just a return label if you saved the box. If you wish to end your subscription before the minimum rental period, as per our Terms of Use the unpaid remainder of the minimum rental period will need to be paid.